ÜBYS – University Information Management System
A contract-driven modular monolith for Mersin University with a Go backend (PostgreSQL, Redis, SAML/OIDC) and an Angular + Analog + Taiga UI front end. On the platform team I built its support module: a multi-channel help desk that takes requests through voice and text chat, voice and written messages, phone (SIP/IVR), e-mail, an external API and webhooks. It covers queues, assignment and handover, triage and SLA tracking, two-way OpenProject task sync, notifications, KVKK consent and retention, a live dashboard and reports, with optional AI transcription and summaries.
